Return Policy

We do not accept returns or exchanges. If you item arrives damaged please contact us so we can remedy the situation.

We only accept refund/store credit requests on damaged items only. To begin a refund request, please submit images of the damaged items, store credit or refund preference, and the order number for your original order.

You can always contact us for any refund question at info@caramelxpressions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as hand sanitizers, etc) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.